Privacy policy
Last updated 16 October 2026
Who we are
This policy covers Strata Remedial Services NSW Pty Limited (ABN 21 633 542 122), trading as Strata Remedial Services, and this website.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you request a quote or contact us, we collect the details you give us, which can include:
- your name, mobile number and email address
- your role and the strata company or business you work for
- the building address, strata plan number and suburb
- a description of the work, how urgent it is, and anything else you choose to tell us
Information collected automatically
Like most websites, ours records technical information when you visit, such as your browser and device type, the pages you view and your approximate location based on your internet address.
We use Google Analytics to understand how the website is used, including when a quote request is sent or a phone number is tapped.
Google Analytics uses cookies, and you can opt out with Google's browser add-on or by blocking cookies in your browser.
How we use your information
We use your information to:
- respond to your enquiry and arrange an inspection
- prepare quotes, schedule and carry out the work, and invoice for it
- keep records of the jobs we do at a building
- keep you and, where relevant, your strata or building manager updated
- improve our website and services
Who we share it with
We share your information only as needed to do the work and run our business, with:
- our staff and the tradespeople carrying out the work
- the strata manager, building manager or owner involved in the job, where you've asked us to work with them
- the service providers that host this website, deliver its emails, run our job management system (ServiceM8) and measure website use
- anyone we're required to share it with by law
Storage, security and overseas providers
Your information is stored in our job management and email systems and protected with access controls and secure connections.
Some of our service providers store information outside Australia, including in the United States, and we use providers with their own security and privacy commitments.
We keep job records for as long as we need them for the work, our obligations and the law, and then delete them securely.
Marketing
We use your information only for the purposes above, and contact you about the job you've asked us about, unless you agree to hear from us about other things.
Accessing and correcting your information
You can ask for a copy of the personal information we hold about you, or ask us to correct it, at any time.
We'll respond within 30 days.
Questions and complaints
To ask a question or make a complaint about how we've handled your information, call us on 1300 026 706, write to us at PO Box 207, Lane Cove NSW 2066, or send a message through our contact page.
We'll look into it and respond within 30 days.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time, and the current version is always on this page.